Check out our guidance below for any questions you may have about our payment process.
Once you've registered with us, completed the ID Verification checks and accepted the relevant contract paperwork you're ready to pay from our side.
Nasa Umbrella will make payment to you on receipt of cleared funds via a same day faster payment. As each agency has their own individual invoicing terms and payment cycle, it is not possible for us to advise an exact time when payment will clear with you, as we do run multiple payrolls per day.
Funds will clear in your account within 2 hours of us making payment, and we’ll also send you an SMS to confirm when funds are on the way.
Most payments are made by 1PM on the same day NASA receive funds from your agency or end client (depending on the type of engagement you have). Any funds clearing after 3PM will be paid the following working day.
When you register with us you'll get access to our online portal where all payslips will be available to view and download. You can also opt to have these emailed to you when you register.
What if my pay is late?
In the event that you have not been paid on time, despite having your timesheets approved and the onboarding process with us being complete, please contact our dedicated Payroll Team who will be able to investigate and potentially reach out to your recruitment agency.
Your payment schedule and terms will always be confirmed to you within your assignment details, so be sure to keep them handy after you have been onboarded with us.
If you have any questions about our payroll process then please get in touch! ☎️
The Payroll Team can be reached on:
- Live Chat
- payroll@nasagroup.co.uk
- 0117 929 7683 (Option 2)