Exceptional service is at the heart of what we do. We've outlined our key service level agreements below so you know what you can expect from Nasa Consulting as a client.
Key components of our agreements include:
- Calls to our Onboarding and Customer Care Teams - Pick up time within 30 seconds
- New email inquiries to our Sales / Onboarding Team - Less than 30 minutes
- Simple queries to your client manager - 24-48 hours
- Complex queries to your client manager - within 5 working days
Naturally from time to time our service levels may change, but we strive to keep waiting times for our customers to an absolute minimum.
NPS Scoring:
Net Promoter Score (NPS) is a metric used by companies to gauge customer loyalty and satisfaction. It is based on a single question: "On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?"
We ask our employees to rate us via their P45 request forms, as we think this gives a good overview of the service that they have experienced throughout their time with Nasa.
While there isn't a universal "good" score, typically, scores above +45 are considered excellent, indicating strong customer loyalty and advocacy.
We're pleased to currently boast a 49 NPS score, which we're improving week by week!
